Terms of Service

Last Updated: May 13, 2026

These Terms of Service (“Terms”) govern your access to and use of the website grafts.io (the “Site”) and any services provided by Mostro Group Ltd (“we,” “us,” or “our”), a company registered in Scotland and based in Edinburgh, United Kingdom.

By accessing the Site, contacting us, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.

GRAFTS.IO is a hair transplant clinic marketing agency specialising in services for hair transplant clinics, including search engine optimisation (SEO), paid advertising, content marketing, landing page development, and lead generation.

For questions about these Terms, contact us at hi@grafts.io.

You may use the Site for lawful purposes only. You agree not to:

• Use the Site in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to the Site, its servers, or related systems
• Introduce viruses, malware, or other harmful code
• Scrape, copy, or harvest content from the Site without our prior written consent
• Use the Site to send unsolicited marketing or spam
• Impersonate any person or entity, or misrepresent your affiliation

We reserve the right to restrict or terminate your access to the Site at any time, without notice, for any breach of these Terms.

Any services we provide will be governed by a separate written agreement, statement of work, or proposal (“Service Agreement”) signed by both parties. The Service Agreement will set out the specific scope, deliverables, fees, payment terms, and timelines.

In the event of any conflict between these Terms and a Service Agreement, the Service Agreement will prevail in respect of the services it covers.

When you contact us via the Site, email, phone, or other means, you agree that we may respond using the contact details you provide. Submitting an enquiry does not create a contractual obligation on either party until a Service Agreement is signed.

Where applicable, fees, payment terms, and invoicing schedules will be set out in your Service Agreement. Unless otherwise agreed in writing:

• Invoices are payable within 14 days of issue
• Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998
• We reserve the right to suspend services for accounts with overdue invoices

Our content:

All content on the Site, including text, graphics, logos, images, design, and software, is owned by or licensed to Mostro Group Ltd and is protected by UK and international copyright, trademark, and other intellectual property laws.

Client deliverables:

Ownership of work produced under a Service Agreement (such as content, ads, or landing pages) transfers to the client upon full payment, unless otherwise specified in the Service Agreement. We retain the right to use anonymised case studies, performance data, and portfolio examples for marketing purposes unless explicitly agreed otherwise.

Your content:

If you submit content to us (briefs, brand assets, copy, images), you grant us a non-exclusive licence to use that content for the purpose of delivering the agreed services.

Both parties agree to keep confidential any non-public information shared during the course of an engagement, including business strategy, financial information, client lists, and proprietary methods. This obligation continues after the engagement ends.

The Site and its content are provided on an “as is” and “as available” basis. While we work to keep information accurate and up to date, we make no warranties or representations about the completeness, accuracy, or reliability of any content.

Marketing results:

Digital marketing outcomes depend on many factors outside our control, including market conditions, competitor activity, search engine algorithms, advertising platform policies, and client cooperation. We do not guarantee specific rankings, traffic levels, lead volumes, conversion rates, or revenue outcomes.

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or loss of business opportunity
• Our total aggregate liability under these Terms or any Service Agreement is limited to the fees paid by you to us in the three (3) months preceding the event giving rise to the claim
• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law

You agree to indemnify and hold harmless Mostro Group Ltd, its directors, employees, and contractors from any claims, damages, or expenses arising from your breach of these Terms, your misuse of the Site, or content you provide to us that infringes third-party rights.

The Site may contain links to third-party websites. We do not control or endorse these sites and are not responsible for their content, privacy practices, or terms.

Either party may terminate a Service Agreement in accordance with its terms. We may suspend or terminate your access to the Site at any time if you breach these Terms.

Sections that by their nature should survive termination (including intellectual property, confidentiality, limitation of liability, and indemnification) will continue to apply.

We may update these Terms from time to time. The “Last Updated” date at the top reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Scotland. Any disputes arising from or relating to these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of Scotland.

Mostro Group Ltd
Email: hi@grafts.io
Edinburgh, United Kingdom